Returns & Exchanges

We want you to be fully satisfied with your CRKD NEO S gear, which is why we offer a 30-day return window for all electronics in their original, unopened packaging. If your device is defective or doesn't meet your expectations, our streamlined process ensures a quick resolution.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to begin the authorization process.

• 2.
  Prepare the Package

  Securely pack your NEO S controller and all original accessories in the original box to prevent damage during transit.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email and drop your package off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our technicians inspect the returned hardware, we will issue a full refund to your original payment method within 5-7 business days.