Frequently Asked Questions

Everything you need to know about your CRKD NEO S experience.

What platforms are compatible with the NEO S controller?

The NEO S is a versatile wireless collectible controller designed for Nintendo Switch, PC, Mobile, and Smart TV platforms.

Does the NEO S feature Hall Effect sensors?

Yes, the NEO S is equipped with state-of-the-art Hall Effect sensors for both the thumbsticks and triggers to ensure precision and eliminate stick drift.

How long does shipping take for my order?

Orders are typically processed within 1-2 business days. Standard domestic shipping takes 3-5 business days, while international shipping times vary by location.

What is your return policy for CRKD products?

We offer a 30-day return policy for items in their original packaging and condition. Please contact our support team to initiate a return or exchange.

Can I remap the buttons on my NEO S?

Absolutely. You can remap buttons and adjust settings via the CRKD companion app, which is available on the True Collection System for mobile devices.

Are the NEO S controllers limited edition?

Many of our NEO S designs are part of limited-run collectible series. Once a specific design is sold out, it may not be restocked.